Frequently Asked Questions


Is a deposit required?

Yes, at the signing of contract a 25% non-refundable deposit is required, with the remainig balance due 15 days prior to the departure date.

What is our refund policy?

No refund will be given for any charter that is cancelled withing 15 days of the departure. Charters cancelled outside of the 15 day period, will receive a refund minus the initial 25% non-refundable deposit. No refunds will be given for adverse weather, traffic delays, accidents, vehicle breakdowns or other unforeseen events.

Are parking fees or tolls included?

Any tolls or parking fees will be the responsibility of the client.

Do I need to tip the driver?

We highly recommend tipping the driver, we ask that all tips be given directly to the driver.

What if my trip runs longer than expected?

The trip cost is estimated at the time of booking, typically our office will re-invoice on the next business day if charter goes over time allowance.

What forms of payment are accepted?

We accept cash, checks, money orders, wire transfers, Visa, MC, AMEX, and Diners Club. All funds must clear before any bus will be dispatched.

Do I need to find a hotel room for the driver?

The lodging for the driver is the responsibility of the client.

If I don't need the bus for the whole day, do I still need to pay for it all day?

There 5 hour minimum on coaches, and a 4 hour minimum on mini buses additional fees will be charged on a hourly basis for any overages. During special events, holidays, or any other high volume event, the minimum hourly rental will increase with the demand.

Is there a discount for renting more then one bus?

Unfortunately, discounts can not be given for multiple bus charters, it costs same amount of money to run 1 as it does 20 coaches.

When is final payment due?

15 days prior to the departure date.

Is there a tax deduction for non-profit organizations?

In the state of Texas there is no charge for tax on transportation.

Do your buses have air conditioning?

Yes, all coaches and mini buses are equipped with air conditioning.

Is a mini bus able to travel long distances?

Please contact office for details.